I read an article from Washington D.C. that they recently adopted a patient bill or rights (PBOR).
Having read through it, I find some of the content superfluous. These are all things that we should be doing anyway. Every provider should have these things in mind and a lot of them are the tenants of a professional service/system.
Why does DCFEMS need to be reminded of these things, instead of them being taken to heart, cherished ideals and protected? These things that guide our practice and make us ethical and worthy of the public trust? That when the time comes for something to be done that the fire department and it’s firefighters and paramedics that can do it?
Don’t get me wrong, I don’t think that a position paper on our ideals is a bad thing, but how it is being presented and displayed is a slap in the face.
This is an excerpt from the press release, which you can read here:
“All patients have the right to expect: competent and compassionate service from FEMS, including timely and appropriate medical services; to be transported in a clean and properly maintained ambulance; that FEMS will never refuse to transport them; that FEMS personnel will check vital signs; that FEMS personnel will protect health information; that FEMS personnel will dress and act in a professional manner; that FEMS personnel will explain what is being done to assist patients; that FEMS personnel will be polite, compassionate, considerate and respectful; and that a patient’s privacy and comfort will be of utmost concern to FEMS personnel.”
You can find the complete document here.